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GRE FAQ: Frequently Asked Questions

Use our knowledge base to answer your questions and to send emails to 800score.com .

For information on the GRE — registration, scoring, and the CAT (computer-adaptive test) — read the free first chapter in our Online Prep Guide.

GRE experts are usually available online seven days a week from 8 a.m. to 11 p.m. (Eastern Standard Time).

Questions About Ordering the 800score.com Course

How do I order the prep course?
Order the GRE course through 800score.com/gre-ordercourse.html


What payment options do you accept?
You may pay using American Express, M/C, Visa, Diners, Discover or U.S. check using the online forms, or you may print out the order form and fax it to 203.286.1622. International students who wish to pay by non-U.S. check should email us. U.S. checks should be sent to:

800score.com
244 Fifth Avenue
Suite 2638
New York, NY 10001-7604

Our sales line is:
1.800.789.0402 (U.S.)
001.212.965.8400 (International)
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I can't place an order? I am having payment problems.
Use a different credit card if your credit card has been declined. At the top of each order page you will see an option to pay by credit card, check or Paypal. We offer Paypal for order placing on the site and you can either use your account or simple use their ecommerce functionality. You may also pay by check if you have a U.S. checking account.
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May I order this for a friend or family member?

When you place your order, forward your email receipt to the family member or friend and they may log in using your email receipt information.
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Do I get immediate access after I place my order?
After you place your order you are forwarded to your course. You may also log in at any time through 800score.com/log
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Do you charge for shipping?

Everything is downloadable online, so it isn't necessary to ship anything. When you place your order, you are immediately forwarded to a download page to access what you ordered. This saves us warehousing, printing and shipping costs, so that the GRE Prep Course is only $25.95 (with email tutor support included). If it were a book, it would retail for $50-$75.
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May I get this on CD-ROM?
It isn't necessary to get on CD-ROM because you may use on any computer (Mac or Windows), even at libraries. If you do need it on CD-ROM, order through 800score.com/gmatcd.html or 800score.com/grecd.html after placing your order.
A CD-ROM version of our course is available for $9.95 shipping & handling ($20.95 non-US). You may purchase the CD-ROM after placing your order.
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Do you guarantee your products?
If you are dissatisfied and find errors with the material, we will issue a 100% credit for your purchase. Please describe the problem you had so that we may address the problem and prevent other students from encountering it. We can offer this guarantee because thousands of students have used our tests and prep guides and their feedback has helped to keep the quality high. We often change our content to keep up to date with changes in the GRE CAT and appreciate any notification of problems.
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Is your site secure?
All orders are placed through a Verisign secure server and credit card information is held by Verisign. Verisign is the largest internet security company in the world. 800score.com does not hold your credit card data.

800score.com is a United States company founded in New York and is accountable to laws in the United States. We have had over 100,000 customers over 5 years with no credit card data stolen from our site. As an alternative, we do offer a Paypal link on all order pages if you prefer to place your order through them. Paypal is owned by Ebay.
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Course Usage Questions


How do I log in and access the course?

Go to 800score.com/log. The link is available from the top of the 800score.com home page. After placing your order, use your name and confirmation number to immediately access the course. You may log in from any computer that has access on the computer.

Once in the course, you are not required to download anything to your computer because our tests are designed to be used through an internet browser. Everything is designed to be as convenient as possible.

You may download the course chapters, print them or browse them online. The practice tests are downloadable, and you can store them on floppy disks or on your computer, or you can take them online.
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What does your course include?

See 800score.com/gre-ordercourse.html.
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How long do I have access to the course?
Students have access to the course for one year using our log in page: 800score.com/log.
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What are the computing and internet access requirements for your course?
Our prep guides may be used on any computer or operating system. The tests will run on any Windows or Mac computer. Tests can run online or offline using our downloadable tests. Tests will download in less than 2 minutes on most broadband computers.

Our tests and course is usable at public libraries, internet cafes or anywhere that has access to the internet. You do not have to download anything to your computer if you would like to take the course online.
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What do your tests include?
800score.com tests have the most comprehensive feature set for GRE simulations.

  1. Fully timed. Option of finishing test if even time expires.
  2. Pacing analysis.
  3. Test pacer pacing system.
  4. Complete explanations and scoring with percentile analysis.
  5. Save test feature for review.
  6. Print out feature for explanations and results
  7. Pause feature for mid test.
  8. May be taken online without installation, so tests can be used at internet cafes and libraries or on most secure computers.
  9. Tests are computer adaptive. The questions adapt to become easier or harder based on your performance.
See 800score.com/gre-5testorder.html to order the tests and the prep course.
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Can I take 800score.com tests as many times as I want?
Yes, you may retake our practice tests, but you may get the same questions repeated so it is probably not worthwhile.
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Tell me about your company...
800score.com
is the leader in internet test prep. We have had over 100,000 students since 1999. To find out more about our company, click here.
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Questions About the GRE

How many times should I take the GRE?

Most people are better off preparing thoroughly for the test, taking it one time and getting their top score. You may take the test as often as you like, but many graduate schools will average your scores. You should contact the schools to which you are applying to find out their policies. If you know you did poorly, you have the option of canceling the test immediately after completing it, and graduate schools will not know about your score.

Students typically raise their score when they retake the test. Students who raise their score the most tend to be students with high GPA's who scored poorly on the GRE nonetheless. Students who made glaring errors on test day, such as running out of time, will also tend to perform better.
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How do I register for the GRE?
Go here; registration info is on the left-hand side.
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How should I prepare for the GRE?
The GRE is critical for acceptance to prestigious schools. The GRE CAT is an awkward and extremely difficult test that requires tremendous preparation. Plan on investing at least 50 hours.
You should consider buying several prep packages and taking at least ten practice tests (we offer suggestions as part of our course). 800score.com offers an online course. If you want an online course, click here 800score.com/gre-ordercourse.html. if you need a classroom course, go here: 800score.com/gre-course.html. Students typically start with 800score.com and then may take a prep class if they find that they need additional help. For more information, read this article by 800score.com's founder on How to Prepare for the GMAT Online (this is about the GMAT, but useful for GRE students). Good Luck!
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What are the requirements for the GRE?

There are no education or nationality requirements. Anyone willing to pay the test fee may take the GRE.
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How many years is the GRE score valid?

This will vary from graduate school to graduate school. Typically your score will last 5 years.
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Should I take the GMAT or GRE?

Go to 800score.com/gmat-and-gre.html
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Are calculators allowed?
No, calculators are not allowed on test day.
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Customer Support Questions

I am having problems logging into my course...
Only two of your three informational criteria need to be correct to login:
  1. name
  2. email
  3. confirmation number
Please double check to use your exact information as written in your email receipt. Please make an attempt before emailing tech support. Log in at this page: www.800score.com/log. If you still have problems, forward a copy of your email receipt to us and we will investigate the problem.
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I cannot take the tests...
We have two options: online and offline tests. The online tests require flash 6.0 to use. If you do not, then click here to download it. The offline tests require Windows 98 or later to use.
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How do I calculate my scores?
Simply go to 800score.com/score2.html, the Score Calculation Page.
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24-Hour Tutor Support

24-HOUR TUTOR SUPPORT is included with all purchases of 800score.com material.

NOTE: we do not answer test questions which are not from 800score.com material.

  • Send customer service questions here (please include email receipt if you have already purchased):
    > Email Customer Service

  • If you need help with a question or concept in our materials, send your email here:
    > Email 24-Hour Tutor
800score.com Corporate: Employment and Feedback
  • Employment: If you have scored above the 99th percentile on the SAT, GMAT or GRE, you may be qualified for an online tutoring or product development position.
    > Email employment
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  Start Your Preparation Today
Get the Complete GRE Prep Course:

5 Complete GRE CAT Tests with complete explanations.
Exclusive Test Pacer training system built into all practice tests.
GRE Prep Guide complete guide to the Math and Verbal sections.
Essay Section Guide including real essay questions & explanations.
24-Hour Tutor email support for rapid answers to your questions.
Bonus 50-page section on writing application essays to graduate schools.

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GMAT Practice Test

Comprehensive multi-media course
24-Hour Tutor Support
GRE Pacer-Training System
Tests in the CAT format
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“The test pacer system in your tests helped me finally get a handle on how the computer adaptive system..."

David Parham
Georgia, USA